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Avg. Price Paid:$58,467 - $59,106
Original MSRP: $71,300 - $73,800
MPG: 17 City / 25 Hwy
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2012 Mercedes-Benz CLS-Class Recalls & Reliability

These scores and this review are from when the car was new.

Review Last Updated: 1/17/14

Recalls

There has been 1 safety recall issued from NHTSA.

LATCHES/LOCKS/LINKAGES:HOOD:LATCHRecall Date: 11/06/2012
  • Summary: Mercedes-Benz is recalling certain model year 2012 CLS550 and CLS550 4Matic vehicles, manufactured December 01, 2011, through December 13, 2011. The bolts that hold the hood's secondary latch striker may have been insufficiently tightened.
  • Potential Number of Units Affected: 23
  • Consequence: The reduced torque of the striker bolts might lead to a loosening of the bolts. If two of the four bolts securing the striker became loose, the secondary hood latch function would become ineffective. If this problem combines with a failure of the primary hood lock or if the hood is not properly closed, the hood could open while driving, increasing the risk of a vehicle crash.
  • Remedy: Mercedes-Benz will notify owners, and dealers will check and retighten the bolts as necessary. The recall campaign is expected to begin in December 2012. Owners may contact Mercedes-Benz at 1-800-367-6372.
  • Notes: Customers may contact the National Highway Traffic Safety Administration's Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
  • NHTSA Campaign ID: 12V533000

Reliability

Our reliability score is based on the J.D. Power and Associates Vehicle Dependability Study (VDS) rating or, if unavailable, the J.D. Power Predicted Reliability rating.

Predicted Reliability Score
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Warranty

Mercedes backs the 2012 CLS with a four-year/50,000-mile limited warranty. A separate powertrain warranty is provided, although buyers may purchase an extended limited warranty that can cover the CLS550 for up to three years after the original factory warranty expires. Additionally, Mercedes-Benz also provides roadside assistance as long as your CLS is under warranty, and will continue to provide the service as long as your vehicle is regularly serviced at an authorized Mercedes-Benz dealership.

The warranty offered on the CLS550 is average for the class, but buyers should note that competitors such as BMW also include free scheduled maintenance for the first four years or 50,000 miles.

Next Steps: Mercedes-Benz CLS-Class

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